Returns & Exchanges
At Papagaio Health Kitchen, we prioritize your satisfaction and the freshness of our products. Due to the perishable nature of our food items, we offer a dedicated resolution process for any quality concerns or shipping errors.
Report the Issue
Contact our customer support team within 24 hours of delivery if you receive a damaged, incorrect, or spoiled item.
Provide Documentation
Email clear photos of the product and the packaging, along with your order number, to help our kitchen staff investigate the quality concern.
Review and Approval
Our team will review your claim within 48 business hours to determine eligibility for a replacement or a full refund to your original payment method.
Resolution
Once approved, we will either dispatch a fresh replacement shipment at no extra cost or process your refund immediately.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing